Frequently Asked Questions

Everything you need to know about your Origo journey.

What materials are used in Origo shoes?

We prioritize sustainability by using natural materials such as certified organic cotton, recycled rubber, and responsibly sourced leather to ensure durability and comfort.

How do I know which size to order?

Our shoes generally run true to size. We recommend consulting our detailed Size Guide located on each product page, which includes foot measurement instructions in inches and centimeters.

What is your return and exchange policy?

We offer a 30-day return window for all unworn shoes in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee depending on your location.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally range from 10-15 business days.

Are Origo shoes waterproof?

While our leather options offer natural water resistance, our canvas and cotton models are not waterproof. We recommend using a non-toxic fabric protector spray for added weather protection.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Shop Pay.